Virgin Voyages requires their Sailors to have a valid passport with an expiration date at least 6 months after the voyage end date. Additionally, depending on your country of citizenship, certain ports may also require a visa for entry.

However, we understand that spontaneous getaways sometimes occur without sufficient time for passport arrangements. If you fall into this category and you are sailing out of Miami, on an eligible closed-loop voyage, and are a United States citizen, we can make an exception to the passport requirement. In such cases, you will need to present one of the following documents:

• Original valid US Passport
• Original valid US Passport Card
• Original valid Trusted Traveler Card (NEXUS, FAST)

Or one of the below combinations of documents:

• Original or copy of your state-issued birth certificate AND a physical Government-issued photo ID
  • Puerto Rico birth certificates issued prior to July 1, 2010 are not acceptable
  • Hospital-issued birth certificates are not acceptable
• Original Consular Report of Birth Abroad issued by the Department of State AND a physical Government-issued photo ID
• Original Certificate of Naturalization issued by US Citizenship and Immigration Services AND a physical Government-issued photo ID

In the unlikely event of a medical emergency or unexpected departure from the vessel, a passport will be necessary. Please keep in mind, the above guidelines are based on government regulations, which are subject to change at any time.

No refunds will be given to individuals who fail to bring proper documentation.

- You have the most flexibility outside of 120 days prior to your departure date. If you're booking at this time, you have a 7-day grace period to request a full refund on your deposit and any other payments made. Refunds will be issued to your original form of payment.

- After the grace period (but still before the 120-day mark), you can receive a full refund on any payments, not including your deposit. For your deposit, you can request a Future Voyage Credit at this time.

- From 119 days up to 45 days from your departure date, your available options are:

• Receive a “Future Voyage Credit” in the amount paid that can be applied to a new sailing up to 1 year after the original Voyage date.
• Change to a new Voyage date up to 1 year after original Voyage date.
• Change names on the reservation; permissible up to 48 hours before your Voyage sailing date.
• Submit an insurance claim if travel protection (aka travel insurance) was purchased.

- At 44 days from your departure date, all funds paid are final. But you do have the option to transfer, sell, or otherwise have someone go in your place up to 48 hours before your Voyage.

Note: the date of departure means the date the arrangements you have booked through us start.  So if you booked a flight or hotel add-on to your Voyage, it is the day the first add-on begins.  Conversely, It may be your Voyage sail date if that is the only thing you booked with us.  The sail date is the date the ship, on the Voyage portion of your holiday, departs the port of embarkation.  

Individual cancellation policies apply at the Guest level for any individual cancellation within a cabin.

Depending on the reason for cancellation, you may be able to reclaim any unrefunded money (less any applicable excess) under the terms of your travel insurance policy. Claims must be made directly to your insurance company. As always, we recommend you purchase our Voyage Protection.

Where any cancellation reduces the number of full paying party members below the number on which the price, number of free places and/or any concessions agreed for your booking were based, we will recalculate these items and re-invoice you at the applicable higher price.

Cancellations shall be deemed effective at 11:59 p.m. local east coast United States time on the date Guest communicates such cancellation.

Per person taxes and fees will be refunded to the credit card on file.

We may have special and/or limited booking or cancellation policies in place for limited times, so click here or the “Offer Terms and Conditions” link below.

Absolutely! After you deposit on your cruise, you will receive an invoice with a credit card authorization link.  Utilize that link to make payments at any time until your final payment is due.

Yes! Virgin Voyages is an adults-only cruise line. Every Virgin Voyages sailing is an experience created exclusively for adults, and the minimum age to book and sail is 18 years old.

The drinking age in international waters is 18, in the United States it's 21, and in other ports, we'll go with whatever their country's laws specify.